Consumer Protection

How to be notified about recalls on products you own

By Hannah Rhodes, Consumer Watchdog Associate
Jan. 28, 2022

Navigating through a government website may sound tedious, but here are some tips on how to be notified about and report unsafe products in your home.

News Release | U.S. PIRG | Consumer Protection

Statement: Overdraft actions by CFPB and Capital One should be followed by more

The Consumer Financial Protection Bureau (CFPB) has released research showing that the financial sector overrelies on overdraft fees and non-sufficient funds (NSF) revenue, which reached an estimated $15.47 billion in 2019. Ironically, one of America’s 15 largest banks, Capital One, announced earlier in December that it will eliminate all overdraft and NSF fees.

News Release | WashPIRG Foundation | Consumer Protection

Report: Airlines' refund policies, scheduling problems irk flyers

When the COVID-19 pandemic turned life upside down in early 2020 and commercial flights came to a near-halt, the U.S. government gave the airline industry $50 billion to save jobs and keep the industry afloat. Since then, despite surviving because of their customers’ tax dollars, the airlines repeatedly have canceled and delayed flights, denied refunds and failed at customer service, according to complaints filed with the U.S. Department of Transportation

Report | WashPIRG Foundation | Consumer Protection

Not First Class

New report highlights how flier complaints have soared as airlines cancel flights, deny refunds, and ruin plans. Find out which airlines have the most complaints and what you can do.

News Release | U.S. PIRG | Consumer Protection

Statement: Bipartisan introduction of Veterans and Consumers Fair Credit Act marks important step in stopping the debt trap

The Veterans and Consumers Fair Credit Act (VCFCA) was reintroduced in the House Committee on Financial Services on Monday. This bill would limit interest rates on loans and go a long way toward protecting consumers, including veterans, who are often victimized by predatory lenders.

How I got my finances in order

By | Mike Litt
Director, Consumer Campaign

Even with the knowledge I’ve gained working as a consumer advocate for several years, getting my finances in order has been a work in progress. 

How I started my estate and end-of-life planning

By | Mike Litt
Director, Consumer Campaign

Until recently, I did not have estate and end-of-life planning in mind, but it was the natural next step in my quest to be a responsible adult, with a nudge from the existential threat of the COVID-19 pandemic.

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